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Transition of Care Coordinator in Orange at Prospect Medical Systems

Date Posted: 6/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    600 City Parkway West
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Transition of Care Coordinator

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

This position of Transition of Care (TOC) Coordinator will support for Transition of Care Nurse and as liaison between members, Prospect Medical Group, medical providers, ancillary service providers, and outpatient case management team. The TOC coordinator will identify and reduce barriers to members’ care, assist the member in locating and accessing resources and educate the member on the importance of accessing care promptly. The TOC coordinator will serve as another point of contact for the member and will be an integral part of the member’s transition period. The TOC coordinator provides support to the member as they self-navigate the health care system and works closely with the TOC/PDC (post discharge coordinator) team to resolve access, medical and psychosocial related issues.  This TOC coordinator must be able to efficiently manage and support two TOC nurses working under the direct supervision of a licensed clinical professional to ensure optimal coordination of care for the members.

Job Responsibilities/Duties

  • Collaborate with TOC nurse, post discharge coordinator and high intensity case manager to ensure timely communication of member's clinical information.
  • Guide members in understanding and accessing the benefits they are entitled to under Prospect’s benefit plan.
  • Assist with coordination of member's health care and social service needs both within and outside the Medical Group and partnered plans.
  • Assist the member with the following; preventive care goals and scheduling of appointments, facilitate referrals to behavioral health and community resources. Initiate referrals to both internal and external care management departments and other department government or community agencies and facilitate warm transfers to member's assigned case manager in accordance with member needs, when appropriate.
  • Outreach to members to complete assessment when there are changes to a member's health status.
  • Prompt communication member's case notes and authorizations utilizing Prospect's medical management system.


Minimum Education: MA with prior experience in Case Management Coordination preferred.

Minimum Experience: ​Two plus (2+) years’ experience working with the needs of seniors or persons with disabilities (SPD) in a customer/member service capacity.  HMO, Medi-Cal/Medicare and health services experience preferred.

Req. Certification/Licensure: None.

Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:

  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance

How to Apply

To apply for this role, or search our other openings, please visit and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

EEOC is the Law:

Keywords: Care Coordinator, Case Management, Inpatient, TOC


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