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Member Relations Program Representative in Orange at Prospect Medical Systems

Date Posted: 1/2/2019

Job Snapshot

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Job Description

Member Relations Program Representative

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

This position functions as a representative of Prospect Medical in the community. Individual will develop, plan, coordinate, and execute activities/events/materials such as New Member Orientations, Social Events, Workshops, Invitations/Flyers, and Greeting Cards to promote and educate members about Prospect Medical. Individual must ensure activities/events/materials remain within program budget. Responsible for conducting research and outreaching to partner companies/organizations to obtain co-sponsors for activities/events/materials. Serve as a knowledgeable resource about PM's benefits, programs, and services Individual must build and maintain strong business relationship internally and externally. Expected and empowered to carry out real-time conflict resolution to ensure customer satisfaction. Responsible for tracking, processing, evaluating, and reporting on all executed events.

Job Responsibilities/Duties

  • Develop, plan and execute activities/events/materials such as New Member Orientations, social events, workshops, invitations/flyers, and greeting cards to promote and educate members about Prospect Medical and ProMed Health Care. 
  • Coordinate with internal and external business partners to ensure activities/events/materials for Prospect Medical and ProMed Health Care are organized.
  • Coordinate with internal and external businesses to ensure activities/events/materials remain within program budget.
  • Conduct research and outreach to partner companies/organizations to obtain co-sponsors for activities/events/materials.
  • Promote activities/events/materials for Prospect Medical and ProMed Health Care to ensure attendance and event success including internal department notifications.
  • Conduct outbound telephone calls to members regarding activities/events/materials to solicit participation and RSVP.
  • Tracking, processing, evaluating, and reporting new member orientation outcomes. 
  • Communicate recurring issues and trends to management. 
  • Other duties as assigned.


Minimum Education: High School Diploma or equivalent required. Bachelor's Degree preferred.

Minimum Experience: Minimum of three to five (3-5) years of IPA/HMO experience in Customer Service, Community Health, Marketing/Sales, or Public Relations.

Req. Certification/Licensure: None.

Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:

  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance

How to Apply

To apply for this role, or search our other openings, please visit and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

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