Outreach Coordinator in Orange at Prospect Medical Systems

Date Posted: 7/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    600 City Parkway West
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Outreach Coordinator

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

The Outreach Coordinator provides exceptional customer service to Care®Home program participants. This position is responsible for acting as a liaison between program participants,Care@Home field-based providers, participant PCPs, and clinical support staff. Individual is accountable for the efficient scheduling of home visits by the Care®Home clinical team, supporting field-based staff, and vended services including but not limited to Rounding MDs, NPs, Social Workers, Dietician, Psychiatrist, mobile laboratory services, etc. Individual will perform outbound telephone calls to program participants and ensure that in-home appointments are kept. Individual will also accept inbound telephone calls from participants returning calls, program staff and other associated parties. Individual will assist program participants via telephone with services necessary to provide high quality, evidence based in-home patient care to complex and high-risk patients. As part of the Care@Home team perform essential duties to support the patient receiving the right care, at the right time, in the right setting and at the right cost (Quadruple Aim).

Job Responsibilities/Duties

  • Outbound Telephone Calls for Welcome Calls with completion of 100% outreach of calls within defined timeframe. 
  • Outbound Telephone Calls for scheduling of in-home visits by Care®Home providers and vended services. Maintain accurate schedules and appointments using software application (E.H.R) and geo-mapping to ensure highest productivity of field-based providers.
  • Support coordination of referrals and other services, as needed. Serve as the primary point of contact for program team to ensure that appointments are scheduled and kept.
  • Thorough documentation of telephone call conversation to include details and action taken.
  • Providing monthly reports or when asked from assigned outreach activities.


Minimum Education: High School Diploma or equivalent required. Bachelor's Degree preferred.

Minimum Experience: A minimum of two (2) to three (3) years of care center experience in front office Customer Service, Provider Services or Patient Services. 

Req. Certification/Licensure: None.

Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:

  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance

Prospect Medical Systems has a zero-tolerance policy regarding the use of drugs and alcohol.  Our Company is committed to maintaining a productive, drug free workplace that keeps employees and patients safe from harm.  For this reason, we require applicants to pass a screening for drug use as a condition of employment.  This includes: alcohol, marijuana, cocaine, opiates and methamphetamines.

How to Apply

To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

EEOC is the Law: https://www1.eeoc.gov/employers/poster.cfm

Keywords: Outreach Program, Outreach Coordinator, Case Management, Care at Home