Member Relations Program Representative in Orange at Prospect Medical Systems

Date Posted: 1/11/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    600 City Parkway West
    Orange
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/11/2020
  • Job ID:
    13984

Job Description



Member Relations Program Representative

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

The Member Relations Program Representative functions as a representative of Prospect Medical in the community.  Individual will develop, plan, coordinate, and execute activities/events/materials such as New Member Orientations, Social Events, Workshops, Invitations/Flyers, and Greeting Cards to promote and educate members about Prospect Medical.  Individual must ensure activities/events/materials remain within program budget. Responsible for conducting research and outreaching to partner companies/organizations to obtain co-sponsors for activities/events/materials (as applicable).  Serve as a knowledgeable resource about Prospect Medical’s benefits, programs, and services.  Individual must build and maintain strong business relationships internally and externally. Expected and empowered to carry out real-time conflict resolution to ensure customer satisfaction. Responsible for tracking, processing, evaluating, and reporting on all executed activities/events/materials. Individual will perform outbound telephone calls to members regarding activities/events/materials to solicit participation.  Individual will also accept inbound telephone calls from members returning outbound telephone calls.  Responsibilities will increase and assignments will become more complex as training and experience progresses.



Job Responsibilities/Duties

  • Develop, plan and execute activities/events/materials such as New Member Orientations, social events, workshops, invitations/flyers, and greeting cards to promote and educate members about Prospect Medical and ProMed Health Care.
  • Conduct outbound telephone calls to members regarding activities/events/materials to solicit participation and RSVP.
  • Conduct research and outreach to partner companies/organizations to obtain co-sponsors for activities/events/materials (as applicable).
  • Coordinate with internal and external business partners to ensure activities/events/materials for Prospect Medical and ProMed Health Care are organized. 
  • Coordinate with internal and external businesses to ensure activities/events/materials remain within program budget. 
  • Promote activities/events/materials for Prospect Medical and ProMed Health Care to ensure attendance and event success including internal department notifications,
  • Tracking, processing, evaluating, and reporting new member orientation outcomes.
  • Communicate recurring issues and trends to management.
  • All other duties as assigned.


Qualifications

Minimum Education: High School Diploma or equivalent required. Bachelor's Degree preferred.

Minimum Experience: Minimum of three to five (3-5) years of IPA/HMO experience in Customer Service, Community Health, Marketing/Sales, or Public Relations. Advanced working knowledge in Microsoft Programs (PowerPoint, Word and Excel). Ability to multi-task, prioritize, and work in a fast pace environment

Req. Certification/Licensure: Driver’s license and vehicle or other approved means of transportation required. 



Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:

  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance

Prospect Medical Systems has a zero-tolerance policy regarding the use of drugs and alcohol.  Our Company is committed to maintaining a productive, drug free workplace that keeps employees and patients safe from harm.  For this reason, we require applicants to pass a screening for drug use as a condition of employment.  This includes: alcohol, marijuana, cocaine, opiates and methamphetamines.



How to Apply

To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

EEOC is the Law: https://www1.eeoc.gov/employers/poster.cfm



13984

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